Atlanta Bass Gallery Legal Information and Return Policy
We accept payments in Cash, Check, Visa, MasterCard, Discover and American Express, PayPal and we also accept Wire Transfers. If you wish to purchase with a credit card over the phone you must fax identity information to us (call and we can help you with this). If you send a check in the mail we will wait for the check to clear before we will ship the product. Please include your DOB and Driver's License information on the check and a photocopy of your ID.
International purchases must be made by wire-transfer only. International customers should consult with their banks and local customs brokers for information on import duties, VAT and exchange rates. We have no way to know what these additional international costs may be and all costs will be the responsibility of the purchaser. We will provide an invoice for customs that ships with the product and this invoice will match the value of the shipped product and the insurance of the shipped product. We are not able to make any adjustments of these values. We only send international shipments via UPS air-freight or FED EX air-freight. You should expect a freight charge of at least $125 to anywhere outside North America. We can provide these costs for you before the product ships.
Special orders for any custom instrument or normally non-stocked item may be placed with a downpayment of 1/2 of the agreed upon purchase price before the special order is placed. This down-payment constitutes agreement of the product for the stated price and there are no cancellations, returns or refunds on special orders. Please consider that we will quote estimated delivery times arrived at due to the history of the a respective builder or manufacturer, but there are times that the delivery might take far longer than expected. Since this special order is a something out of the ordinary that will help you achieve your musical goals, please be patient with the wait. The balance of 1/2 of the agreed upon purchase price is due within 10-days after we take delivery of the special order item and must be received from you before the product is shipped to you. Failure to complete the 1/2 delivery price will forfeit the downpayment and delivery of the special order.
We guarantee that our products are as advertised and that all new products are indeed new unless otherwise noted. If we have damaged, discontined, consigned or used products, these will be noted clearly. We want our customers to be satisfied with their purchases, keeping you as a repeat customer. When your purchase arrives, you have a 48 hour approval period to play and evaluate the bass, amp or accessory. If you are not satisfied with the purchase you must contact us within this 48 hour time period and arrange for a return. If you decide to return the item during this 48 hour period, we will refund the purchase price with the same manner of payment you used for the purchase (cash purchases will be refunded with a check) once we have inspected the returned item. The customer is responsible for all freight charges incurred in the course of the sale (freight charges to you and back to us if returned) unless other arrangements have been made. Freight charges will never be refunded and any damaged items due to shipment must be handed by you and the shipper through a freight claim. If you are not satisfied with your purchase, please return the item to us as quickly as we sent it to you and in the same condition. If we don't hear from you we will assume you are satisfied and the sale is complete.
We do have a layaway program, but due to the constraint of many hand-made and allocated products, the maximum layaway period is 30 days. The layaway program requires a 25% non-refundable deposit. Please note that if you place an item in layaway, you give up your right to the 48 hour approval period.
Your shipment will leave the day after the order is processed if a carrier is shipping on that day. Our default shipper is UPS for safety and security, but we can also ship via FEDEX, OHC and United States Post Office (for small items such as strings and pickups). We will email you the tracking information via email when your package ships. Large and used items may require additional shipping or packing fees. Some large amplifiers may have to ship via freight line, so contact us with any of these type of questions. If a product is damaged in transit, the carrier must be notified at the time of delivery. Do not call to report a damaged product after the carrier has left the destination, it must be reported at the time of delivery to ensure replacement. If you believe that your order may be damaged during shipment, do not accept the delivery, simply have the carrier return the product to ABG to avoid potential problems with an insurance claim.